General

• What services do you offer?

  At EmbdyHealth, we provide a wide range of services through telehealth. We provide services for muscular pains, back pain, sciatica, work injuries (worker’s compensation), sports injuries, Medicare referrals (EPC’s), muscle strains, joint issues, neurological conditions, inflammatory conditions, tendon injuries, ligament injuries, and any other physio-related injuries you can think of.

  Research shows that telehealth physiotherapy is just as effective as traditional in-person sessions. If your needs require in-person care, we’ll refer you accordingly and refund your money promptly.

• What is telehealth physiotherapy?

  Telehealth physiotherapy at EmbdyHealth is an online video-based form of physio.

  For most conditions, telehealth physiotherapy works the same as in-person physiotherapy, only this time you’re at home and using your computer or phone to video call with your physio. Your physio will take a thorough history and then complete a number of assessments to determine what your diagnosis is. You will be then given advice, education, and treatment from your physiotherapist.

  Telehealth physiotherapy is research-backed. It has been shown to be just as effective as in-person physio.

• What is the difference between telehealth and in-person physiotherapy? 

  While the main difference is that you’ll connect with your physio via video on your device, the assessment process starts the same. You’ll discuss your pain and injury history. The physical assessment portion of telehealth differs from in-person physio, with telehealth, your EmbdyHealth physio will guide you through specific movements to identify the cause of your pain. 

  Treatment includes advice, education, and exercise, similar to in-person sessions, but without manual techniques like massage. Research shows that these methods are just as effective as in-person physiotherapy.

• What are the benefits of telehealth physiotherapy? 

  Telehealth physiotherapy at EmbdyHealth comes with many great benefits: 

  Affordable: Telehealth physiotherapy doesn’t come with the associated costs of running a physical practice, therefore, we can pass these savings onto you. 

  Time Saving: With telehealth physio you get to ditch the commute, and you don’t have to worry about parking either. This gives you the time to spend with your family, or do anything else that you would rather be doing.

  Effective – Research Backed: Telehealth physio has been shown to be effective at treating the majority of injuries that are seen by a physiotherapist.

• How much does telehealth cost and how long are the sessions?

  At EmbdyHealth Physiotherapy, initial consultations last 40 minutes and are priced at $60. Follow-up consultations are 15 minutes long and cost $40. These rates are affordable because we operate online, therefore, we do not have the associated costs of running a physical practice, allowing us to pass on savings to our patients.

  That means we can give you Exceptional Physiotherapy, Unmatched Affordability, All from Your Home

Booking & Appointments

• How do I book my session?

  Booking your session is simple! Just click the ‘book now‘ button on our website or call 0489 265 145. Once you click the book now button, you’ll be directed to our booking software. From there, you can easily schedule an appointment with one of our experienced physio’s.

• I hurt myself at work, can I use worker's compensation insurance?

  Yes you can.

  The only thing we need from you before your session is your case number. Other than that, your treatment will be as it normally would for physiotherapy.

  Don’t worry about payment, your insurance will have that covered for you.

• My Dr gave me an enhanced primary care (EPC) plan with 5 visits to see a physio, can I use that here?

  Yes, you can definitely use your EPC plan here.

  The best part about that is we do not charge a gap on top of your rebate from your GP. That means that you don’t pay a cent for any of the visits you are able to use to see physio.

  All you have to do is book a session in with one of our physio’s and you can sort out the forms and everything else during the session, if you want things to be a little quicker, then you can send the forms to [email protected] before your appointment.

• Can I see you through CTP insurance?

  Yes you can

  If you have recently been in a motor vehicle accident of some kind and need physiotherapy you can definitely come and see us. All we need from you before your appointment is your case number. You can get this information to us by sending it to [email protected] or you can tell it to your physio directly during your appointment.

  You won’t need to worry about paying for anything as this will all be done by your insurance through the claim.

Payments

• How do I pay for my Telehealth session?

  Payment for your session is easy and straightforward. Generally you will have two options, when you book online, you can either pay upfront, or wait until your session has finished and your physio will guide you through the payment process. After your session, your physio will talk you through the process of payment, generally this will be paid by card.

  After you consultation your physio will send you your invoice. If you have private health insurance, you can submit this invoice to your insurer through their app or website to claim a rebate. It’s a simple process that varies slightly depending on your insurer but is usually hassle-free.

• Can I use my private health insurance?

  Yes, many private health funds support telehealth physio. Please check with your specific fund regarding their specific coverage as this can differ based on each health fund and your level of cover.

Telehealth Issues

• How do I complete my session?

  At EmbdyHealth, all our sessions are conducted online through video-based sessions. Once you book your appointment, you’ll receive a couple of emails. The one email will include your consent form, and the other will contain your telehealth link. When it’s time for your appointment, simply click on the provided link. This link will take you to your session, where your session will begin.

• What happens if you have a technical issue?

  Our initial consultations are extended to 40 minutes to accommodate any potential issues, however, if technical glitches prevent you from finishing your session, you’ll receive an immediate refund, and we’ll schedule another time for you to complete it.